This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.poppy-cock.co.uk

WHAT PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as Device Information.
We collect Device Information using the following technologies:
• Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier.
• Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Mention all other tracking tools and/or technologies being used by your website.
Also, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information including credit card numbers and details, email address, and phone number. This is called Order Information.
By Personal Information in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to:
• Communicate with you.
• Screen our orders for potential risk or fraud.
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site.

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above.
We also use Google Analytics to help us understand how our customers use our website. How Google uses your Personal Information.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
Mention opt-out links from external services such as:
• Facebook
• Google
You can opt out of targeted advertising.

YOUR RIGHTS
If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.
Please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS
The Site is not intended for individuals under the age of 18.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

LINKS
Poppycock Limited has not reviewed all the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Chase and Wonder of the site. Use of any such linked web site is at the user’s own risk.

GDPR
Poppycock Limited are committed to protecting and respecting your privacy. We work to keep our policies in line with the latest legislation. (GDPR)
What information do we collect?
We do not collect personal information from our users, unless that information is necessary, when ordering or registering on our site, as appropriate, we may collect the following information.
• Information submitted in forms i.e., name, email address, mailing address, contact number
• If you contact us, we may keep a record of correspondence
• Details of transactions through our site and of the fulfilment of your orders
• Details of your visits to our site including, but not limited to, traffic data, resources accessed, behaviours and patterns or otherwise.
You may, however, visit our site anonymously.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Poppycock Limited may retain customer personal data for periods of time for legal, audit and compliance purposes and to the extent required by Applicable Laws, for such period as required by Applicable laws. Poppycock Limited shall ensure the confidentiality of all such customer personal data is only retained and processed as necessary for the purpose specified (legal, audit or compliance).

When purchasing a candle from us you are agreeing to  follow the candle care information below
Do not leave your candle unattended, never burn whilst sleeping.
Always burn away from flammable items, pets, children or drafts.
Light for a minimum of two hours, to create a full melt pool.
Never burn your candle for more than 4 hours.
Trim the wick every time you light your candle.
Stop when there is approximately 2cm of wax left to avoid the vessel overheating.
Carrying a hot burning candle is not advisable or touching the vessel until completely cooled.
Please place your lit candle on a coaster or flat heat resistant surface clear frow drafts, animals and children.

CONTACTING US
If you have questions and/or require more information, do not hesitate to contact us Poppycock Limited
, Studio 5, 
Hartlepool Workshops, Usworth Road, Hartlepool, 
TS25 1PD
hello@poppy-cock.co.uk
 01429 872291